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Customer Experience Management

Implement Exceptional Customer Service Standards

Implement Exceptional Customer Service Standards

27 July, 2023 by Admin

Tackle Customer Complaints, Upskill Your Staff And Retain Valued Clients What you will learn Effectively manage difficult customers and complaints Identify potential new customers and …

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Categories SilkCourses-3 Tags Customer Experience Management, Customer Journey Mapping, Customer Service, Customer Success Management
Customer Service Mastery : How to Manage Customer Feedback

Customer Service Mastery : How to Manage Customer Feedback

21 July, 2023 by Admin

Create an environment that welcomes customer feedback. Educate your team on how to handle feedback and use it to improve What you will learn Understand …

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Categories SilkCourses-2 Tags Customer Experience Management, Customer Service, Customer Success Management, Inteligencia artificial
(CMS) Customer Success Management: Certification Course

(CMS) Customer Success Management: Certification Course

30 June, 2023 by Admin

Learn all Phases and Practice the Customer Success Management(CSM) Framework What you will learn Understanding Outcomes and KPIs Practice all 7 Phases of Practical CMS …

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Categories SilkCourses-2 Tags Customer Experience Management, Customer Journey Mapping, Customer Service, Customer Success Management
How to deal with an upset customer – Great Customer Service

How to deal with an upset customer – Great Customer Service

15 May, 2023 by Admin

And make them a happy one. What you will learn How to listen to what’s really bothering your customer. Is your customer angry at you …

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Categories SilkCourses-1 Tags Customer Experience Management, Customer Journey Mapping, Customer Service, Customer Success Management
Customer Service Mastery: Customer Service Skills Next Level

Customer Service Mastery: Customer Service Skills Next Level

7 May, 2023 by Admin

Customer service relationship management | Improve your soft skills | Create positive experiences for your new customers What you will learn How to take care …

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Categories SilkCourses-2 Tags Communication Skills, Customer Experience Management, Customer Service, Customer Success Management

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