Customer Service Mastery : How to Manage Customer Feedback


Create an environment that welcomes customer feedback. Educate your team on how to handle feedback and use it to improve

What you will learn

Understand the importance of giving team’s customer feedback

Be able to give positive and negative customer feedback to my team in an effective way

Define potential gaps in service and methods to overcome them

Drive a culture that welcomes customer feedback

Develop strategies to proactively manage complaints before they arrive

Description

There is no doubt concerning the impact nice client service has on associate degree organizations. the way manage client feedback can provide you with the tools to create affiliation and build a relationship together with your client base. these days we have a tendency to could also be providing a service, tomorrow we have a tendency to could also be receiving one; it’s the sweetness of this that creates sensible client service a really human endeavor.

**Over 150 000+ managers have taken this course with successful results**

Bill Gates once said: “Your most sad customers area unit your greatest supply of learning”.

Make sure you employ this as a supply of inspiration! produce associate degree setting that welcomes client feedback. Educate your team on the way to handle feedback and use it to boost. Predict potential problems before they arise and provide folks with the tools they have to cope with any problems. You’ll produce a lot of sceptered personnel.


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Each lecture has been fastidiously designated in order that you’ll be able to explore relevant and meaningful ways to make a real client centrical geographic point. Build a culture that values the importance of every client interaction and empowers staff to produce the simplest service potential. This course is jam-packed with tips and tricks to use within and outside of your geographic point. it’ll inspire you to essentially perceive and support the setting you’re making an attempt to make.

Many people participate in making these courses – from material consultants to researchers and designers – to make sure you’re given the simplest learning expertise and also the most up so far info. We’re excited concerning education and need to provide you the chance to be the simplest you’ll be able to be.

This course “How to Manage Customer Feedback 2022″ can take you close to 50 minutes to finish and can cowl all of the elements needed to manage client feedback. Our content can provide you with the chance to pay attention to consultants and perceive relevant models to use on your leadership journey once making a really human client expertise.

Who this course is for:

  • Anyone trying to boost the expertise of their customers
  • Anyone with an Associate in Nursing interest in driving a robust client focus at intervals their organization
  • Anyone trying to develop their organization into an Associate in the Nursing atmosphere that customers need to act with and develop loyalty to
  • Anyone with frontline client service expertise, leadership or management expertise, whether or not during a junior to middle management level or people who would like to maneuver into a middle/senior management role at intervals in a client focussed organization
  • Anyone from a little, medium, or massive organization
English
language

Content

Introduction

Introduction
What is Customer Feedback Management?

Why Is Customer Feedback Management Important?

Introduction
1 – Improve Your Product:
2 – Validate Your Product Roadmap:
3 – Get a Pulse on Customer Satisfaction:
4 – Reduce Customer Churn:

Customer Feedback Types

Introduction
1 – Reactive Customer Feedback
2 – Proactive Customer Feedback

Four Step Customer Feedback Management Process

Introduction
1. Collect
2. Validate
3. Prioritize
4. Communicate

15 tried and tested ways to get customer feedback for your business

1. Ask for feedback when your visitors try to abandon their cart
2. Ask for feedback right after a purchase
3. Use icons to make it easy to leave feedback
4. Get feedback from a live chat session
5. Provide dedicated customer feedback forms
6. Measure your customer service performance
7. Use NPS to evaluate loyalty
8. Use email surveys for new customers
9. Monitor social media channels
10. Create an online community
11. Monitor feedback on other sites
12. In-app feedback
13. Use Facebook reactions
14. Ask for feedback on the order confirmation page
15. Offer a prize or gift

6 CUSTOMER FEEDBACK TYPES AND HOW TO MAKE THE MOST OF THEM

Introduction
1. Feature Requests
2. Customer Complaints
3. Voluntary Reviews on Independent Public Platforms
4. Customer Satisfaction Feedback
5. Churn Reasons
6. Product/Service Quality Feedback

14 motivational customer satisfaction quotes

Jeff Bezos
Jeannie Walters
Indra Nooyi
Steve Jobs
Horst Schulze
Tony Hsieh
Annette Franz
Richard Branson
Dan Gingiss
Sally Gronow
Warren Buffet
Myra Golden
Sam Walton
Janet Robinson

Conclusion

Conclusion