Write Great Emails – Effective communication skills at work

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Improve your workplace communication skills, get better replies, and be understood

What you will learn

Structure an email that is easy to read

Get to the point quickly and clearly

Get the attention of the recipient

Improve the chances that all questions in an email are answered

Reduce the length of emails and improve the likelihood someone will read the whole message

Know how to apply best practices when forwarding emails

Avoid the common issues caused by group email conversations

Re-focus a group email that’s become confusing

Avoid the problems caused by the CC feature

Know how and when to use the Bcc feature

Description

Learn the simple yet effective email methods Chris Fenning has taught to people all around the world at universities and places like Google and NATO!

Content and Overview

Increase the chance people will read and respond to your emails at work (NOT Marketing or sales emails). Learn how to introduce and structure emails to make them easy to read. Plus discover the rules for handling group, and chain emails.

This course is designed for anyone who regularly communicates using emails at work. It contains 25 video lessons, activities, and assessments to help you master this critical form of communication.

  • Make your emails stand out in your recipients inboxes.
  • Help your recipients easily read and reply to your questions.
  • Be the person who keeps group emails focused and organised.

How to use this course ?

I suggest you work through the material in order, but the sequence isn’t locked. You can pick and choose the topics that are most valuable for you right now.


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At the end of each section you’ll find activities and assessments to help you practice the techniques and evaluate your progress.

The content of this course is relevant to any job in any industry. It doesn’t matter what work you do, these email techniques will help you be clearer and more concise when you communicate.

By the end of this course, you’ll be able to write short, clear emails that people can easily read and understand. You’ll know how to avoid the common problems with long emails, plus you’ll have the best way to keep group email chains on track.

Plus, you’ll save time and increase your productivity at work.

Ready to sign up?

Click on the “Buy Now” or “Enroll Now” button at the top of this page and start learning how to sharpen your email writing skills, excel at business writing, and improve communication with your team.

English
language

Content

Subject line & Introduction

Course Introduction
Section 1: Introduction
What to write in the subject line
The first line of the email
Replies vs the first email
Introducing multiple topics in one email
Assessment – How do you start your emails?
Activity: Prepare your next email introductions

Layout & Formatting

Section 2 Introduction
Short emails are better emails
White space, Bullets, and Formatting
Clearly identify questions, actions, and decisions
Extra tips for writing questions in emails
Structure for long emails
Templates for recurring emails
Assessment – How do you structure your emails?

Group emails, email chains, and forwarding

Introduction
Introducing group emails
The problem with CC’ing
BCC is not a spy feature
Forwarding email chains
Adding & removing people from email chains
Keeping an email chain focused
Changing topics in an email chain
When the conversation moves beyond email
Best practices from group and chain emails

Course summary & next steps

Course summary
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