Learn the whole Service Lifecycle in the Salesforce Ecosystem
What you will learn
Get Instant Notification of New Courses on our Telegram channel.
Note➛ Make sure your 𝐔𝐝𝐞𝐦𝐲 cart has only this course you're going to enroll it now, Remove all other courses from the 𝐔𝐝𝐞𝐦𝐲 cart before Enrolling!
Customer support management processes, workflows
Automation practices for service efficiencies
Common metrics and key performance indicators or KPIs
Common metrics and key performance indicators or KPIs
Build end-to-end case management processes.
Design agent experience in Service Console
Understand web-to-case, tickets for support team, Experience Cloud sites, and self-service
English
language