Learn to give feedback which is easy to understand, will help others learn and grow and won’t sound critical
What you will learn
Deliver constructive feedback free from assumptions and misunderstanding
Be understood the first time every time
Support observations with the sense data of what you have seen and heard, thought and felt and inferred
Express yourself using our Primary Processing Language which is metaphor
Ask simple questions such as “like what” to help others communicate free from the use of vague and fuzzy concept words like “good” or “alright”
Explore your own thought processes which support your ability to deliver feedback at your best
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Develop other people’s ability to learn at their best
Challenge your own assumptions to learn and grow
Description
- This course is about delivering feedback and appraisals which are free from the misunderstanding which arises from making assumptions about what is said.
- When feedback is supported by the evidence of what you have seen and heard and how it made you think and feel then the recipient is more likely to be able to comprehend and react appropriately.
- We introduce you to the power of metaphor as the best way to express what you see and hear and think and feel.
- Case studies are used so that you can hear the words of good feedback sessions being given and model them to suit your own feedback sessions.
- The course will take 40 minutes to complete followed by regular practice.
- Take this course if your success depends on the performance of others or if people are looking to you for advice and support for their own personal development.
- Suitable for small business owners, corporate or public sector leaders and educators.
- It also has application in personal situations.
- The problem with communication is the illusion that it has taken place. Using this technique you can be certain you will be understood.
- The guiding mantra is – “Quality of Life is Quality of Communication.”
English
language
Content
Objectives and Overview
What you will learn and be able to do by taking this course
Why feedback fails
Introduction – the main reason that feedback fails
Other reasons feedback fails with case study in how not ot do it
The Fundamental Structure of Feedback with case studies
The flow of a feedback session
Hearing the words and flow of a session
Giving positive feedback in a sales observation scenario
Giving corrective feedback in a public speaking scenario
Introduction to Metaphor – our Primary Processing Language
Introduction to Metaphor
Setting up a feedback session with the use of metaphor
Observations on the practical application of the technique
When you are learning at your best that’s like what?
Delivering constructive feedback
Something that would work better for me is ……
Delivering feedback at you best is like what?
Summary of what we have learned
What have we learned from this course?