Customer Service | AI Chatbots | KYC & AML | Customer Support | Customer Experience | Problem-Solving | CRM
What you will learn
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Uncover the fundamentals of world-class customer service and identify diverse customer needs.
Master the art of professional greetings and global customer service best practices.
Handle challenging customer interactions with confidence and turn complaints into loyalty.
Ensure regulatory compliance with a solid understanding of KYC (Know Your Customer).
Strengthen business integrity through Customer Due Diligence (CDD) and Anti-Money Laundering (AML) protocols.
Leverage ChatGPT to automate FAQs, draft emails, and deliver efficient, AI-powered customer support.
Explore how AI and chatbots have reshaped productivity and customer satisfaction.
Sharpen critical problem-solving skills essential for every frontline support professional.
Build and personalize your own GPT model for optimized customer engagement.
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