Executive Certificate: CX / Customer Experience, Principles and Foundations of Digital Business and Transformation
What you will learn
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Digital Transformation Strategies
Customer-Centric Digital Transformation
Digital Transformation Outcomes and Impact
Measuring and Communicating Digital Transformation Success
Industry-Specific Digital Transformation
Introduction to Customer Experience Management
CX Principles
Customer Segmentation and Persona Development
Customer Journey Optimisation
Emotional Experience Design (EED)
English
language