AI-Powered CX: Master Customer Journey, Generative AI, User Research & Onboarding for unmatched experiences.
What you will learn
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Map end-to-end customer journeys and spot high-impact CX touchpoints with data-driven frameworks.
Build AI-powered personalization (chatbots, recommenders) that lifts engagement, loyalty, and revenue.
Apply user-psychology insights to craft friction-free, emotionally resonant experiences that delight.
Transform raw support, sales, and feedback data into clear CX dashboards and ROI-backed stories.
Master CX principles: Understand core CX concepts, frameworks, segmentation, journey mapping, VoC, and emotional design.
Leverage Generative AI: Apply AI for personalized content, chatbots, recommendations, and product innovation in CX.
Strategize AI in CX: Develop AI strategies, assess ethical implications, and explore future trends in AI-powered CX.
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