Learn the whole Service Lifecycle in the Salesforce Ecosystem
What you will learn
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Customer support management processes, workflows
Automation practices for service efficiencies
Common metrics and key performance indicators or KPIs
Common metrics and key performance indicators or KPIs
Build end-to-end case management processes.
Design agent experience in Service Console
Understand web-to-case, tickets for support team, Experience Cloud sites, and self-service
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